General Transport Information
Buying a Ticket
Oyster is a plastic smartcard you can use instead of paper tickets. You can put your Travelcard, Bus & Tram Pass, or pay as you go credit on it, which you use up as you travel. Using an Oyster card is cheaper than paying by cash for a flat fare single ticket.
You can buy your Oyster card on-line via the TFL website, at a station, or from the shop "AM 2 PM", at 38 the High Street, Ruislip.
Who to Contact
General comments, complaints, and claims should be addressed to:
The Customer Services Manager, London Underground, 55 Broadway, London SW1H 0BD
Tel: 0845 330 9880 (08.00-20.00, seven days a week)
Travel planning enquiries: 0843 222 1234
National Rail Enquiries
Tel: 08457 48 49 50
Enquires – Tel: 08456 005165 (08.30-17.00 Mon-Fri)
Track Work & Sunday services – Tel: 01494 443 497 (24hr recorded information)
Customer Services, Banbury ICC, Merton Street, Banbury, Oxfordshire, OX16 4RN
Customer Service: Tel: 0845 300 7000 (08.00-20.00 Mon-Fri)
Customer Service Centre, London Buses, 4th Floor, Zone Y4, 14 Pier Walk, London SE10 0ES
If you feel that a Transport Operator has not dealt satisfactorily with a complaint or problem then you can raise the matter with London TravelWatch. They are the independent statutory watchdog for transport users in and around London. They speak for all transport users in London on all modes of transport.
Address: London TravelWatch, 169 Union Street, London, SE1 0LL.
Tel: 020 3176 2999 (Monday to Friday, 09.00 to 17.00).